Refund Policy
At TechGlowLogic, we're committed to providing exceptional financial modeling education. Our refund policy reflects our confidence in our programs while ensuring fair treatment for all students.
Refund Eligibility Overview
We understand that sometimes circumstances change. Our refund policy is designed to be fair to both students and our educational mission. Refunds are available under specific conditions outlined below.
All refund requests must be submitted in writing through our official channels. We review each request individually based on the specific circumstances and timeline involved.
Early Withdrawal Refunds
Students who withdraw within the first 14 days of course commencement are eligible for a full refund minus administrative fees.
Medical or Emergency Situations
We provide compassionate consideration for documented medical emergencies or significant life circumstances that prevent course completion.
Technical Issues
If persistent technical problems prevent access to course materials for more than 72 hours, students may be eligible for partial or full refunds.
Refund Process Timeline
Our refund process is straightforward and transparent. Here's what you can expect when requesting a refund:
Submit Request
Contact our student support team with your refund request and supporting documentation. Include your student ID and detailed reason for the request.
Initial Review
Our team reviews your request within 3-5 business days. We'll contact you if additional information is needed to process your request.
Decision Notification
You'll receive a written decision within 7-10 business days of your initial request, including details about approved refund amounts.
Processing & Payment
Approved refunds are processed within 10-15 business days and returned via your original payment method when possible.
Refund Amounts and Calculations
Refund amounts vary based on several factors including timing of withdrawal, course completion percentage, and specific circumstances. Here's how we calculate refunds:
Full Refund Scenarios
- Withdrawal within first 14 days with less than 25% course completion
- Documented technical issues preventing course access for extended periods
- Course cancellation by TechGlowLogic due to insufficient enrollment
- Medical emergencies with proper documentation submitted within 30 days
Partial Refund Calculations
When full refunds aren't applicable, we calculate partial refunds based on remaining course content and time elapsed. Students who have completed less than 50% of course materials within the first month may qualify for 50-75% refunds.
Administrative fees of NT,500 apply to all refund requests to cover processing costs and platform access fees already incurred.
Payment Method Considerations
We process refunds through the original payment method whenever possible. However, some payment methods have specific requirements:
Credit Card Refunds
Credit card refunds typically appear within 5-10 business days but may take longer depending on your bank's processing times. We provide transaction reference numbers for tracking purposes.
Bank Transfer Refunds
For payments made via bank transfer, we'll need current banking details to process your refund. International transfers may incur additional fees that will be deducted from the refund amount.
Third-Party Payment Platforms
Refunds through platforms like PayPal or digital wallets follow their respective processing timelines, typically 3-7 business days after we initiate the refund.
Non-Refundable Situations
While we strive to be flexible, certain situations don't qualify for refunds under our policy:
- Course completion exceeding 75% of total materials
- Withdrawal requests submitted more than 60 days after course start date
- Inability to attend due to work schedule conflicts (disclosed after enrollment)
- Dissatisfaction with course difficulty level or time commitment
- Technical issues resolved within 72 hours of reporting
- Failure to meet prerequisite requirements disclosed during enrollment
We encourage all prospective students to review course descriptions, prerequisites, and time commitments carefully before enrolling to avoid disappointment.
Special Circumstances
We understand that life can bring unexpected challenges. Our student success team reviews special circumstances on a case-by-case basis, including:
Military Deployment
Active military personnel called to unexpected deployment can receive full refunds or course deferrals with proper documentation from commanding officers.
Family Emergencies
Documented family emergencies requiring extended absence may qualify for course deferrals to future sessions or partial refunds based on completion percentage.
Job Loss or Economic Hardship
While not automatically qualifying for refunds, we work with students facing genuine economic hardship to find solutions including payment plans or course deferrals.
Appeals Process
If your refund request is denied and you believe the decision was made in error, you have the right to appeal within 30 days of the decision notification.
Appeals should include additional documentation supporting your case and a detailed explanation of why you believe the initial decision should be reconsidered. Our academic director reviews all appeals personally.
Appeal decisions are typically rendered within 10-14 business days and are considered final. We'll provide written explanation for all appeal outcomes.